[Linz81]

OK I have a dilema. Ok, we sold one of our puppies to a real sweet girl who is in college. She has 2 roommates and one has an older pug that was not at all receptive of the new puppy. After a week the girl has decided that she simply can not keep the puppy. She does not have the time and the other dog is not happy with the new addition. She is very sad, but knows the sooner she gives the pup back to us the sooner we could possibly find it a new home.
We have a re-home policy in our contract that states if for any reason the new owner is unable to care for their new puppy we will find it a new home. We are picking her up tomorrow.
Now for the hard part...how much, if any do we refund her?? She did sign the contract and has not mentioned a refund. I would love any advice that you all could give. I am torn what to do????
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Lindsie, Cheri, Maggy, Skeet and Lea
www.skinnerdoodles.net

[gracielou]

No longer than she has had the pup I would do a full refund for what I resell the pup for once I rehomed the pup. So if I sold the pup for the same price I would refund her the same price. Some might not agree but I tend to try and be as fair as I can to people. If she had kept the pup longer then maybe I would keep some of the money but not after a week.
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Linda & Gracielou
Valley Center, KS
http://www.4pawspuppies.com

[Doodlesville]

Im so sorry for the puppy

I would not refund her anything rite now

the pup will have to be quarantined for 10days ,(around no other pups)
and then you can try to sell it
i charge i board charge for the time it takes to rehome the pup
as well as any vet charges i have until the pup is sold
bringing a pup back into your facility is opening a huge can of worms that you could pay for in the long run,, you have no idea what this pup has been thru or what it has been exposed to

she really should have considered all this before puppy was placed, this is so unfair to that pup, and to you
_________________
Nancy at Doodlesville(Virginia)
Aussiedoodles, Goldendoodles & Labradoodles
www.Doodlesville.net

[Linz81]

Well, this is definitely one of those situations where we should have followed our gut instinct! The girl was so sweet and seemed so in love with the pup, but mother and I both had reservations.
I know they lived in a home with a fenced in back yard. They had an older dog in the home. I am taking the puppy to my house so it will not be at my mothers at all. We still have 1 puppy at her house that will not fly out until the 3rd. We are taking it to the vet 1st thing Tuesday morning. The puppy did see the vet while it was with her per our contract. He said she was in perfect health.
These are 2 extreme answers. i agree with Gracielou, I just do not think I could sleep knowing I kept the money, but we are talking about a lot of extra expense for the puppy which after I received the deposit had lots of interest. This is a tough one for me!
_________________
Lindsie, Cheri, Maggy, Skeet and Lea
www.skinnerdoodles.net

[Napathedoodle]

I wouldn't blame her so much, Nancy. No one can anticipate how another dog is going to take in another dog. I'm sure she would have made the time if the pug had accepted the pup, but given that the pug hasn't, it just makes the time crunch more difficult, and adds another excuse to rationalize giving the pup away.

If it were me, as a college student, any refund would be more than expected. But I'm not a breeder, so I'm not sure.
_________________
Kristen and Napa-doodle, the chocolate doodle!

[annabelles mom]

As a buyer, I would not dream of asking for a refund on a puppy I couldn't keep because I didn't have time for it or because another dog in my home didn't like the puppy.

Since it is not the breeders fault that the pup is being returned, I don't think the buyer should expect a refund.

Getting a dog is a huge commitment and sadly some people don't think about the time factor, they just think "cute puppy".

I think if I were to refund it would be a partial amount ,the amount left after you have covered all your expenses for taking care of the puppy until you find it a new home which could take you a few days or a few months, that's my thoughts but I can't say for sure as I'm not in that position, but I do think it's wrong for the buyer to ask for a refund when there is nothing wrong with the puppy.

You are taking a dog back into your home that you haven't had control over, I would definitely be taking the pup to the Vet to make sure it's ok, puppies can contract communicable diseases very fast and you want to make sure it's healthy and also that you don't put your dog in any harms way.

Ultimately, you have to do what feels right for you - I wish you the best in find the pup a new home and hope the pup is healthy
_________________


Mary & Annabelle
Zippity Doodle, Zippyity ay, My O My what a WonderDoodle Day !

http://www.picturetrail.com/luvlabs

[lmtoth2]

I have to say I agree with Mary. I would consider refunding the price you could get from this puppy when you resell him/her, but I wouldn't refund her right now. If you can resell this puppy for the same price then I would consider giving a full refund. Maybe this is harsh but I don't think you should take a loss for this.
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Leslie M

[debbildog]

[mtd885]

The puppy did see the vet while it was with her per our contract. He said she was in perfect health.
These are 2 extreme answers. i agree with Gracielou, I just do not think I could sleep knowing I kept the money, but we are talking about a lot of extra expense for the puppy which after I received the deposit had lots of interest. This is a tough one for me![/quote]

Based on this experience will your future contracts read differently? Lot's of breeders advertise they will re home their own pups but they never mention the fees associated with it! I think it responsible to spell this out to save yourself all this soul searching which Is not easy. Nancy's approach seems reasonable but again I ask is this spelled out in the contract or is it an additional surprise to an owner who must give up a pup for whatever reason only to be socked with boarding fees. I'm playing advocate here from the consumer angle.
_________________
mtd/renee/abby/dr katz
DOODLE ON!
DOODLES OF AMERICA UNITE!

[blueteal]

My breeder had to do this once and she asked the person who was giving the pup back as to how much she wanted to recoup from her monies, within reason.
The person said half so that is what they sold the puppy for and my breeder gave her the money.


This person gave back the pup after one month.
_________________
Sue & Denver
http://blueteal.net/denver.htm
A dog is the only thing on earth that loves you more than he loves himself.
- Josh Billings

[Doodlesville]

Actually as well as i screen people this problem doesnt occur often,
if they must be rehomed as a pup this approach has worked the 2 times i have had to do it , It is spelt out in my contract to some degree, but i discourage a thought of giving up to soon,
My pups come first, and my time is valuable too
I do everything i can to try to help the people work out the problem within the home with out having to rehome the puppy
Rehoming is not healthy for the pup,not to mention confusing and very time consuming for me!

If this person hadnt bitten off more then she thought in the first place there are ways to make this situation work, IF she actually wanted to,
it sounds like this person just decided a pup was too much work , that is not the breeders fault, i wouldnt think anyway,

She certainly isnt entitled to anything until after they can resell the pup , just because it was vet checked means nothing, if exposed to parvo while with her, (this can even occur at the vet, brought in on shoes ect)
Parvo there is a 10days gestation for parvo show up, then of course you have shots worming extra time to devote to the pup,,by then the pup is older and sometimes harder to sell.

In any case i hope this all works out and the pup is ok, happy
You must think about yourself ,the pup First, Now ,the pup cannot speak for itself, that is why the good lord put the pup in your arms to begin with
to find it the best home ever
im sure you will do what you think is best,
_________________
Nancy at Doodlesville(Virginia)
Aussiedoodles, Goldendoodles & Labradoodles
www.Doodlesville.net

[Linz81]

I wish the reasoning would have been something we could have tried to work out, but if she is already saying she does not have the time, I am sure it won't get much better. She had such good references and another dog and the proper housing and at first it seemed to be lots of extra time. Her age still worried me a little. I am sure the time and new puppy responsibilities just were not something she was not ready to take on. I just don't know how we could have screened her any better. Oh well, from everything there is a lesson to be learned!
I was eager to get the puppy back sooner than later so she would not be left alone or mistreated in any way, as I am not there and do not know what goes on.
Fingers crossed, I think I have found her a great new home with a wonderful older couple that recently lost their 11 year old lab to cancer. The most important thing to me is that this pup does not feel umwanted or unloved and finds the the loving new forever home it deserves!
She will be getting LOTS of extra loving while she is her with us. My little boy can not to get her tomorrow and snuggle with her. It really hurt his little heart to think that someone could possibly NOT want her!

Thanks so much for all the replies!! I am very happy to report that ALL the other pups have found SUPER new homes and I hope to see them on this forum soon
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Lindsie, Cheri, Maggy, Skeet and Lea
www.skinnerdoodles.net

[lindamarie]

Our breeder also has a policy of taking back pups. But, she doesn't refund anything after 2 weeks.
I think you breeders are wonderful to take the dog back! That's a lot of time and effort on your part. I don't think that the Buyer should expect one either with all you have to do.............If you feel bad about it, maybe refund 1/4 of the payment after you find a new home.
_________________
Linda & Bogart
Dogs=Unconditional love
"We have it all! Just like Bogie & Bacall!"

[MaxandMe]

I'd say if the pup is in good health as stated by said vet and like you also said she had the right set up etc but it didn't work out
see what your expenses are till the puppy is rehomed and
deducting any expenses you possibly incur from the price this puppy is sold to its new forever home and refund this woman.

i too would not be able to charge twice for the same dog.
_________________
Annmarie, Max,& Peanut
Forum BLOG ARTICLE LINK http://blog.labradoodle-dogs.net/

"Until one has loved an animal, a part of one's soul remains unawakened." Anatole France

[M&Tdoodles]

We had a similar situation occur last Summer. Our first & only return.

The young couple who purchased the dog worked with "Autistic Adults" in their home. They had visited the pup many times before 8 weeks of age, so we came to know them quite well & was reassured by their knowledge, excitement & plans for the pup.
Well after the first week, the Autistic adult freaked at the puppy which caused a major concern for them not being able to have a pup in their home.

Tom & I immediately took the pup back and refunded them completely.
It didn't matter to us the expenses involved.
And with us being so mindful of the darn parvo illness, thank God that was our last pup so their were no concerns with spreading the virus to any other lil ones we still had.
Luckily the day he returned him, and that was a very sad scene, with him crying in our living room....we received an email from a lady looking at that exact pup on the web site inquiring. Within 24 hours the puppy had a new home. Thank god....
But you do with what your conscious tells you to do..
The expense of feeding the dog & your time is valuable but the payback is finding a much better situation for the dog. Speaking for us alone is what we consider part of the responsibility of breeding.
These are our babies first , and as Tom always says , "these are our puppies always, you are just renting them from us" ....lol
I feel for you but God will intervene & you will find that perfect home.
_________________
Martha and Tom
Lighthouse Labradoodles
Warwick, RI
WWW.RILABRADOODLES.COM

http://s102.photobucket.com/albums/m91/ridoodles/